Source Audio Support: FAQs
Below is a list of frequently asked questions and their answers for a variety of Source Audio products and product lines. While most questions can be answered in the manuals for each product, we encourage you to ask. If you have a question about our products that is not addressed or answered directly, feel free to contact us directly.
- Hot Hand® 3 Wireless Effects Controller
- Hot Hand® USB Wireless MIDI Controller
- Programmable EQ
- Soundblox® 2 Series
- Soundblox® Pro Series
- Soundlbox® Hub MIDI Interface / Port Expander / Multi-Pedal Scene Saver
How do I perform a factory reset on my pedal?
A factory reset can be performed on the Programmable EQ pedal, the Soundblox 2 series, and Soundblox Pro series pedals. Each pedal can be factory reset by powering off the pedal completely, then pressing and holding a certain button (see below) while restoring power. Continue to hold the pressed button upon power-up for 5 seconds. See list below for details:
- Programmable EQ – press and hold the “SAVE” button while cycling power
- Soundblox 2 – press and hold the “CONTROL INPUT” (for Orbital Modulator, Dimension Reverb, Manta) or the “TONE SHAPE” (for OFDs, Multiwave Distortions) button while cycling power
- Soundblox Pro – press and hold the “PRESET BANK” button while cycling power
For all One Series pedals, you may perform a factory reset with the Neuro App. Do this by going to “Hardware Settings” and choose the “Factory Reset” option.
You can also perform a factory using the hardware.
- Disconnect the power supply.
- Press and hold the Tap Footswitch.
- Connect the power supply.
- The Control LED will blink rapidly until the reset is complete. You can stop holding the Tap Footswitch one the Control LED starts to blink.
All other One Series:
- Disconnect the power supply.
- While holding down the footswitch, reconnect power.
- The main LED and control LED will be lit for a few seconds
- When the reset is complete, both LED’s will turn off and you can release the footswitch.
Note: This will only work for Vertigo’s with Firmware v1.07 and later, and Gemini, Lunar, and Mercury’s with Firmware v1.06 and later. To update your pedals firmware, go to Support/Downloads.
Can I use other power supplies to power my pedal setup?
It is recommended that you use the included Source Audio power adapters for each pedal for proper powering and isolation. However, our pedals are rated at 9V DC 140ma, and most multi-pedal power supplies (ie: Voodoo Labs Pedal Power 2+, Eventide PowerFactor, etc.) will work appropriately. Consult the different manufacturer’s owner’s manuals for power draw information.
Can I use any 1/4-inch cable to connect to the Expression Ports
Using the Dual Expression pedal, the Soundblox Pro series, or the Soundblox Hub, require you to connect to the 1/4in. jack with a TRS (balanced) 1/4in. cable, rather than a regular (unbalanced) 1/4in. cable. Notice the difference between the plug ends in the graphics below:
Can I use any 1/8in. (3.5mm) cable to connect to a Multi-Function or
Only the Source Audio Daisy Chain, or 1/8in. (3.5mm) TRRS cable will work when connecting items to a Multi-Function port or a Sensor Port. These cables are provided with the Soundblox Hub, and Dual Expression pedal. Notice the difference between the plug ends in the graphics below:
Where can I buy replacement parts or specific Source Audio cables and accessories?
While all our pedals and controllers are available through any authorized Source Audio dealer, replacement parts and certain accessories are available directly from Source Audio through our website. Visit our online store at http://www.sourceaudiostore.net/
Hot Hand® 3 Wireless Effects Controller
How many Hot Hand 3’s can I use at once?
You can use up to four Hot Hand systems (a ring and a receiver) at the same time, but you can only assign one to an individual pedal.
Can I assign more than one ring axis from a Hot Hand 3 to a pedal?
With Hot Hand 3, only one ring axis at a time can be assigned to an individual pedal. The Hot Hand receiver determines the ring axis the pedal is controlled by. See “Selecting an Output Mode” in the Hot Hand 3 User Guide.
Does the Hot Hand 3 work on its own or make sounds by itself?
The Hot Hand 3 does not actually make any sound by itself; it needs to be used with a Source Audio effect pedal, or another brand’s (also referred to as a 3rd party) effect pedal. The Hot Hand 3 controls a specific function of the pedal it’s connected to, called a parameter. For example, these parameters can be the sweep of a filter, the speed of a phaser, or the amount of distortion.
Is ring calibration necessary out of the box?
Ring calibration is not necessary out of the box, but it may be desirable to re-calibrate the ring depending on your specific playing needs. When you calibrate the ring, you are determining the physical middle-point of your total range of movement. It may be desirable to have this middle-point be positioned differently than parallel to the ground, as it is out of the box. Consult the Hot Hand 3 User Guide for instructions on setting the calibration of the ring.
How do I adjust the sensitivity of the ring / what do the DEPTH
Adjusting the ring’s sensitivity depends on the pedal you are using it with. The DEPTH and SMOOTH knobs on the receiver are used when controlling a 3rd party effect pedal. They control how much total range of movement you have, and how sensitive the ring is to that movement. When using Hot Hand 3 with Soundblox, Soundblox Pro, or Soundblox 2 pedals, the DEPTH and SMOOTH knobs on the receiver are inactive. Typically, certain knobs on the Soundblox pedal itself now function as Depth and Smooth controls when Hot Hand is selected. Consult the various User Guides of each pedal for further information.
Sometimes the ring and receiver becomes disconnected.
What can I do to avoid this?
Make sure there is a clear “line-of-sight” between the ring and receiver. You can be up to 100ft away from the receiver without any issues, as long as there are no obstructions (walls, amps, crowds) blocking the signal path. If the ring’s signal suddenly becomes disconnected, make sure you are in a clear line-of-sight to the receiver; press the ring’s power button twice, to turn off then on again, to restore the connection.
Suddenly the Hot Hand 3 won’t do anything. Is it broken?
There is a factory Test Mode that can be accidentally activated while changing Axis outputs, or in calibrating the ring. Following these steps can easily turn this Test Mode off:
- If ring is connected with the receiver, power off the ring.
- Press and hold the “Calibrate” button until the “Mode” light begins blinking.
- Rotate the SMOOTH knob all the way to the left, then all the way to right (the blue “Status” light will blink quickly to indicate Test mode is off).
- Repeat SMOOTH knob rotation if necessary, until the blue “Status” light blinks quickly.
- Press and hold the “Calibrate” button until the Mode light turns solid.
- Re-power the ring to connect to the receiver and test
Hot Hand® USB Wireless MIDI Controller
How many Hot Hand USB’s can I use at once?
You can use up to four Hot Hand USB systems (a ring and a receiver) at the same time, provided you have the available number of USB ports on your computer. Using Hot Hand USB with a USB hub will work, but your performance may be compromised.
Can Hot Hand USB be used with other software than music production?
Hot Hand USB can be used with any software that accepts MIDI control information. This could be any kind of MIDI controlled software such as a 3D drawing program or stage lighting control program.
How do I update the firmware of the Hot Hand USB? Is it important?
We offer firmware updates from time to time, to give you the best we can offer in our products. It’s always a good idea to stay up to date with the latest firmware. To update your firmware, open the Source Audio Hot Hand USB Editor Software, go to the “Options” tab, and click on “Auto-Check Firmware”. From there, you will be prompted to select and upload the firmware automatically. We strongly suggest that you have the Hot Hand USB receiver connected directly to your computer, and NOT to a USB hub when updating firmware.
How do I isolate a single axis of the ring when I want to map it to a
On the Hot Hand USB Software Editor, in the upper right corner of each MIDI Output Module, there is a solo button marked with an “S”. When clicked, it will only allow information from that particular MIDI Output Module to be sent to the program where you are mapping a MIDI parameter. Notice all other MIDI Output Modules become inactive. Don’t forget to click the solo button again when finished to resume sending all MIDI axis information. Consult the Hot Hand USB User Guide for more information on this topic.
Is the raw data from the ring accessible
(for use with programs like MAX/MSP)?
An alternate Hot Hand USB Software Editor is being developed that includes this feature, and will be available in the near future. Please contact us at firstname.lastname@example.org for further details.
Can I select a preset with a MIDI footswitch or device?
By simply plugging into the MIDI input of the Programmable EQ with any MIDI footswitch or MIDI device that sends Program Change messages, you can select each of the 4 available presets and a fifth “pedal off” function. Consult the Programmable EQ User’s Guide for the full MIDI implementation chart.
Can I select or customize which presets are selected with MIDI Program Change messages?
A firmware update is available that will allow you to select or customize which preset is selected with any given MIDI Program Change message. If you currently own the Soundblox Hub you can perform this firmware update on your own by downloading this file.
If this does not apply to your setup, please contact us at email@example.com for further information.
Soundblox® 2 Series
Can a Soundblox 2 pedal save more than 2 presets?
All Soundblox 2 pedals can save two presets internally, one to each footswitch. Using any Soundblox 2 pedal with the Soundblox Hub and a MIDI footswitch allows you to create up to 128 extra presets (called scenes) that are stored in the memory of the Soundblox Hub. These scenes are in addition to the two presets saved to an individual pedal. Each scene can also engage combinations of pedals per scene. Click on the Soundblox Hub for more information.
Can I use my expression pedal to control a Soundblox 2 pedal?
All Soundblox 2 pedals can only be controlled with the Source Audio Dual Expression pedal if connected directly. Each pedal features a special 3.5mm Multi-Function input as an auxiliary input. These provide connections for a variety of Source Audio accessories, and will not work with a cable adapter to fit. However, a standard passive expression pedal can be connected to the Soundblox Hub and then to your Soundblox 2 pedals.
Can I control features and parameters with MIDI?
All parameters in a Soundblox 2 pedal can be controlled and adjusted via MIDI Control Change messages. The Soundblox Hub serves as a MIDI interface for all Soundblox 2 pedals. For more information about the Soundblox Hub and its MIDI Implementation Chart, please consult the Soundblox Hub User Guide.
Sometimes the footswitches create a “popping” sound. Is that normal?
It is normal for True Bypass pedals to create a popping sound from footswitch use. This is the nature of this kind of signal path switching circuit. All Soundblox 2 pedals are set to being True Bypass pedals out-of-the-box, but they can be switched to a Buffered Bypass circuit to eliminate the popping sound created by the footswitches. Simply hold down the right footswitch while powering up the pedal, and release it after both footswitch LEDs blink. The pedal will stay in the Buffered Bypass mode until the procedure is repeated to switch back to True Bypass. For more information on Source Audio’s Universal Bypass feature, please consult the User Guide for your specific Soundblox 2 pedal.
Are Tap Tempo and MIDI Time Clock available in all the Soundblox 2 series?
Tap Tempo and MIDI Clock are available features found in the Orbital Modulator and the Manta Bass Filter, for they both feature LFO modulations. Future pedals that include time-based effects will also include these features. In order to accept MIDI Time Clock, the Soundblox Hub needs to be used and connected to the desired Soundblox 2 pedal. In the pedal, a preset needs to be created that has Tap Tempo engaged. To engage Tap Tempo, starting in effect bypass mode, press and hold either footswitch. This will be the preset footswitch that features Tap Tempo, and the opposite footswitch will become your Tap Tempo control. For more information about Tap Tempo, please consult the User Guide for your specific Soundblox 2 pedal.
How do assign Hot Hand or the Dual Expression Pedal to a
Soundblox 2 pedal?
An external controller, like the Hot Hand or Dual Expression Pedal, can be assigned to any parameter in the Soundblox 2 line. Depending on the pedal being controlled, selecting the external controller with the pedal may differ. It’s best to consult the User Guide for your specific Soundblox 2 pedal. All Soundblox 2 User Guides can be found on each product page at www.sourceaudio.net/products
Are Tap Tempo and MIDI Time Clock available in all the Soundblox 2 series?
Tap Tempo and MIDI Clock are available features found in the Bass Envelope Filter and the Poly-Mod Filter, for they both feature LFO modulations. These pedals will accept MIDI Time Clock from the MIDI Input provided that it is connected to a MIDI device, and a preset is active with Tap Tempo is engaged. To engage Tap Tempo, simply press the “Tap Tempo” button on the face of the pedal. For more information about Tap Tempo, please consult the User Guide for your specific Soundblox Pro pedal.
Soundblox® Pro Series
What is “Backpage Mode”?
“Backpage Mode” is a special feature that allows you to further customize, and control parameters with each pedal. Typically this is for assigning control of external controllers like the Expression Pedal, or customizing LFO shapes (Bass Envelope Filter, Poly-Mod Filter). Access to “Backpage Mode” is designated on the face of each pedal, showing two buttons to press simultaneously. For further information about the features you can edit in “Backpage Mode”, please consult the specific User Guide for your Soundblox Pro pedal.
Can any expression pedal be used with the Soundblox Pro series?
All Soundblox Pro pedals accept a passive expression pedal via the “EXP IN” port. It is designed for use with the output value from the Source Audio Dual Expression Pedal, which contains a 50-Ohm potentiometer. Using other expression pedal may produce inconsistent results. Please consult to Owner’s Manual for your specific expression pedal’s specifications.
Is the ring calibration necessary with the Soundblox Pro series?
Ring calibration on the Soundblox Pro in not necessary, and was designed for calibrating the WIRED Hot Hand ring. When you calibrate the ring, you are determining the physical middle-point of your total range of movement. It may be desirable to have this middle-point be positioned differently than parallel to the ground, as it is out of the box. These rings are still available for purchase, but have been all but replaced by the Hot Hand 3. For more information about calibration with the Soundblox Pro series, please consult the User Guide for your specific Soundblox Pro pedal.
Soundlbox® Hub MIDI Interface / Port Expander / Multi-Pedal Scene Saver
What do I need to access and create the multi-pedal scenes?
You can use any MIDI footswitch, MIDI controller, or computer program with MIDI interface than can send MIDI Program Change messages. Each scene is saved to a MIDI Program Change number.
Can I use the Hub to control any Source Audio pedal?
The Hub is compatible with all Source Audio Soundblox 1, Soundblox Pro, and Soundblox 2 series pedals. The multi-pedal scene saving feature is only available to the Soundblox 2 series pedals though. However, control signals from the Hot Hand 3 and/or the Dual Expression pedal, if plugged into the Hub, will still control any assigned Soundblox 1 and/or Soundblox Pro pedal that is connected to the Hub.
The Hub Manager Software does not show my Soundblox Pro pedals are connected. Is that right?
Yes. Because there is no scene saving feature with these pedals, the Hub is not receiving any information from them, thusly, they do not show as connected in the Hub Manager Software window.
Does the Hub accept MIDI Clock information?
Yes, the Hub will accept MIDI Clock information and pass it on to each connected pedal. However, a pedal will only respond to MIDI Clock when a preset with Tap Tempo is activated in the pedal specifically. For more information about the Tap Tempo feature, please consult the User Guide for your specific Soundblox series pedal.
Is it possible to control multiple parameters in one pedal using Hot Hand and the Hub?
Yes, now you can! In the Hub Manager Software, you can change the MIDI output to “HH and EXP Out”. This now allows the control information from the Sensor Input and Expression Input to be sent to the pedals digitally. You can assign which CC# (MIDI Control Change message) you would like the X and Y-axis of the Hot Hand to transmit, and which CC# the Expression pedal will transmit to all connected Soundblox pedals. Each CC# corresponds to control of a certain parameter in each pedal, across the entire Soundblox 2 pedal series. Please reference the MIDI Implementation Chart found in the Soundblox Hub User Guide.
How do I update software or firmware with the Soundblox Hub?
Is it important?
We offer software and firmware updates from time to time, to give you the best we can offer in our products. It’s always a good idea to stay up to date with the latest firmware. To get the latest Hub software including all firmware files and the Hub Software Editor, visit our Software Downloads page and click the Mac or PC version under “Hub Software Editor”. Full instructions for this and all pedal firmware installation can be found at: http://www.sourceaudio.net/products/documentation/